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What You Agree to When You Open an Account

These terms lay out what we expect from you and what you can expect from us. They cover account use, deposits via bKash, Nagad and Rocket, withdrawals, game rules, and how we handle disputes.

Account eligibilityDeposit & withdrawal termsGame rules & fair playDispute resolutionAccount suspension rights
millbet What You Agree to When You Open an Account
HOW WE ENFORCE

What Happens When Terms Are Broken

We built these terms to keep the platform fair for everyone. When someone breaks them—runs multiple accounts, reverses a deposit after playing, or colludes on live tables—we act quickly. Here's what enforcement looks like and how you stay clear of it.

Account Verification

We check ID documents, phone numbers and payment-account names against your registration details. Mismatches trigger a hold on withdrawals until you provide proof that everything belongs to you.

Duplicate Account Detection

Our system flags shared devices, payment methods or addresses across accounts. If we find duplicates, we close the newer one, void its bets, and return deposits minus any bonus funds already used.

Withdrawal Freezes

Large or unusual withdrawal requests go into manual review. We'll ask for a selfie holding your ID, proof of address, or a screenshot of the wallet you deposited from before we release the funds.

Permanent Bans

Fraud, payment reversals after losing, or coordinated cheating on multiplayer games result in a permanent ban. We close the account, forfeit the balance, and block the payment methods and devices from future registration.

QUESTIONS & DISPUTES

How to Reach Us About Terms Issues

If something in these terms confuses you or you think we've made a mistake, contact us directly. We'll walk you through the clause, explain how it applies to your situation, and fix any error on our side. Most terms questions get answered the same day.

Team online

Live Chat

Open the chat icon at the bottom right of any page. Our team answers terms and account questions in real time, usually within two minutes during peak hours.

Email Support

Send your question to the support address listed in your account dashboard. Include your username and a screenshot if the issue involves a transaction or game round.

Account Disputes

If you believe we suspended your account or voided a bet unfairly, request a formal review through live chat or email. We'll check the logs and reply within 48 hours with our decision and reasoning.

What Players Ask About the Terms

You can register from anywhere, but you're responsible for checking whether online gaming is legal in the location you're accessing from. We block known restricted jurisdictions at login, but local law is your responsibility.

We'll hold the deposit and ask you to verify ownership. If the wallet doesn't match your registered name, we refund it to the sender and your account stays locked until you deposit from your own payment method.

We can update the terms, and we'll notify you via email or an in-account message when we do. Continued use after the update means you accept the new version; if you don't agree, close your account before playing again.

We void bets when a software glitch produces incorrect odds, a game freezes mid-round, or we detect rule violations. You'll get a message explaining the reason, and we refund your stake in full for technical voids.

Contact live chat or email support and request permanent closure. We'll process it within 24 hours, send your remaining balance to your verified withdrawal method, and block the account from reopening.

Ask for a second review through email support. A senior team member will check the case again and give you a detailed explanation. If you're still unsatisfied, we can suggest an independent mediator, though you cover any third-party fees.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.